Privacy Policy

Learn how we collect, use, and protect your information

Effective Date: 22 October 2025

Provider: Dapleo (KVK: 97763608, BTW: NL005286695B64)

Vexa.host (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect personal data in compliance with the General Data Protection Regulation (GDPR) and applicable laws in the EU, including the Netherlands, France, and Germany.

1. Data We Collect

We may collect the following personal data when you use our services:

  • Account Information: Name, email address, username, password
  • Payment Information: Payment details processed via Mollie B.V. (we do not store full credit card information)
  • Server Usage Data: IP addresses, server activity logs, and usage statistics
  • Communication Data: Emails, support tickets, or messages sent to us

2. How We Use Your Data

We use your personal data to:

  • Provide and manage your game server hosting account
  • Process payments and billing
  • Communicate service updates, support, or administrative matters
  • Ensure compliance with our Terms of Service and prevent abuse
  • Analyze server usage and improve our services

We process data only when there is a legal basis, such as consent, contract necessity, or legitimate interest.

3. Legal Basis for Processing

We rely on the following GDPR legal bases:

  • Performance of Contract: To provide hosting services you requested
  • Legal Obligation: To comply with tax, accounting, and reporting requirements
  • Legitimate Interests: To protect the security and integrity of our systems and prevent abuse
  • Consent: For optional processing, such as marketing communications

4. Data Sharing

We do not sell your personal data. We may share your data with:

  • Payment Processors: Mollie B.V. for payment processing
  • Hosting Providers: Hetzner Online GmbH, OVH Groupe SA, or other providers to deliver the service
  • Legal Authorities: When required by law or to enforce our Terms of Service

5. Data Retention

We retain personal data only as long as necessary:

  • Account information and server logs: While your account is active
  • Billing information: For 10 years to comply with Dutch tax law
  • Terminated accounts: Data is deleted unless legal retention is required

6. Cookies and Tracking

Our website may use cookies and similar technologies to:

  • Enable website functionality
  • Analyze website traffic and usage
  • Improve user experience

You can manage your cookie preferences in your browser settings.

7. Your Rights

Under GDPR, you have the following rights:

  1. Access: Request a copy of your personal data
  2. Correction: Rectify inaccurate or incomplete data
  3. Deletion: Request deletion of your data (except when retention is legally required)
  4. Restriction: Request restriction of data processing
  5. Objection: Object to processing based on legitimate interests or marketing
  6. Data Portability: Receive your data in a structured, machine-readable format
  7. Withdraw Consent: At any time for optional processing

To exercise your rights, contact us at support@vexa.host.

8. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

  • Secure servers and encrypted connections (SSL/TLS)
  • Regular security monitoring and updates
  • Access control for authorized personnel only

9. International Data Transfers

Data may be transferred to our hosting providers within the EU. We ensure adequate safeguards, including data processing agreements and GDPR compliance.

10. Children’s Privacy

Our services are not directed at children under 16. We do not knowingly collect data from minors. If you believe we have collected such data, please contact us to request deletion.

11. Changes to This Policy

We may update this Privacy Policy at any time. Updated versions will be posted on our website with the effective date. Continued use of our services constitutes acceptance of the updated policy.

12. Contact Information

For questions about this Privacy Policy or to exercise your GDPR rights:

  • Email: support@vexa.host
  • Address: 335 Erich Salomonstraat, 1087EH Amsterdam, Netherlands
  • Company: Dapleo, KVK 97763608, NL005286695B64
Back to Home